Returns Policy

Online Return Policy

To assure you are fully satisfied with every item you purchase from Cheap Seats Sports Excellence you may return an item within 30 days following the reception of your order for a full refund but the customer must pay the shipping for the return. 

The item must be returned in perfect condition, unused and unworn, in its original packaging and with any paperwork, parts and/or accessories it came with to ensure a refund (a product considered in perfect condition will have all its labels and tags still attached to the item).

You must contact Customer Care at 1-866-700-3337 or (780)675-2000, [email protected] in order to initiate your return and to get all the required information and forms to complete your return.

This policy only applies to products purchased online from Cheap Seats Sports Excellence

Proof of purchase is mandatory to initiate any return process.

Return Exemptions

Certain products are exempt from our Online Return Policy. Exemptions are as follows:

No returns on firearms 

For hygienic reasons: 
All base layers, undergarments, jockstraps, and mouth guards are not eligible for a return.

Skate Modifications: 
Sharpened and/or custom-fitted skates are not eligible for a return. Do not sharpen or custom fit your skates until you are certain your purchase is final.

Stick Modifications: 
Returns are not accepted for tapped hockey sticks or cut-down (sized) hockey sticks.

Please contact Customer Care for any questions or further information regarding Return Exemptions at 1-866-700-3337or [email protected]

Return Instructions

To initiate a return you must contact Customer Care at 1-866-700-3337 or [email protected]

 A Customer Care representative will initiate your return, supply you with all required information for your return and generate a custom return label for your use.

To ensure a refund, pack the unused/unworn item(s) securely in its original packaging and include all paperwork, parts, and accessories that came with your item. Remove any old external shipping labels from the exterior of your original packaging BEFORE sending your return shipment.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.

To receive credit, items must be returned within 30 days of the order date. The postmark date of the return package will be considered the return date.

You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).

Please contact Customer Care at 1-866-700-3337 or (780) 675-2000, email [email protected] with any questions regarding returns.

Defective Item

If you receive an item that is damaged or defective upon arrival, please contact Customer Care at 1-866-700-3337 or (780)675-2000, email [email protected] must contact Customer care BEFORE attempting to return the item to avoid any associated shipping fees. Failure to contact Customer Care prior to shipping the item to be returned will result in the sender being responsible for all return shipping charges.

Please prepare a detailed description and provide supporting photographs of the damage or defect before contacting Customer Care to help describe the issue.

Exchanging an Item

Please note, no online exchanges are accepted, products must be returned for a refund only if deemed unsatisfactory and a new replacement order must be placed. If you wish to exchange an item, you must first return the item by following our Return Instructions and order a new item at email: [email protected]

If wanting to exchange a product you must come into the store for us to accept an exchange, must have a valid proof of purchase online and must be in the 30-day timeframe window. 

Product Warranties

Most items sold on www.cheapseatssport.com come with a limited manufacturer's product warranty. For additional information on the product warranty for a specific item, please refer to our Manufacturer Warranty Page or contact Customer Care at 1-866-700-3337 or [email protected]